Making creative work effortless for everyone involved.

When you confirm a booking, your payment is held securely in escrow by Stripe — one of the world's most trusted payment processors. Funds are never released to the creator until they deliver your files. You're fully protected until the job is done. If a creator offers deposit bookings, you pay a smaller deposit upfront to lock in your date, and the remainder is charged automatically 1 hour before the shoot — the remainder is still held in escrow until delivery.

Creators receive their earnings automatically the moment they mark delivery complete. Funds are transferred directly to their connected bank account via Stripe — no waiting, no chasing invoices, no manual steps. For deposit bookings, creators receive their deposit share 1 hour before the shoot when the remainder is charged, and the remainder portion is paid out after delivery.

Every creator goes through an application and review process before appearing on OneGuild. We review their portfolio, category, and profile to ensure they meet our standards. Not everyone who applies gets approved — quality is the priority.

The platform fee is already embedded in the creator's listed price — clients pay exactly what they see, no surprise charges at checkout. The fee is 9% for bookings up to $500, 8% for $501–$1,500, and 7% for $1,500+.

OneGuild has built-in messaging so everything stays in one place. No need to exchange phone numbers or personal emails — just open the conversation directly from your booking page.

Yes. After you and a creator have talked through the details — scope, date, price — the creator can send you a custom booking proposal directly from your conversation. You'll see the full breakdown before agreeing to anything. Once you confirm and pay, the booking is locked in just like any other. This makes it easy to work out the specifics in chat first, then formalize everything in one click.

Some creators offer deposit bookings instead of requiring full payment upfront. You pay a smaller deposit to lock in your date, and the remaining balance is charged automatically 1 hour before your shoot. The deposit is transferred to the creator at that point to compensate them for reserving the time. The remainder is held in escrow and released once they deliver your files — so you're still protected until the job is done.

If we can't charge your card for the remainder (e.g. the card was declined or expired), you'll be notified immediately by email and in-app with a 'Pay remainder now' button. You can pay via a new card on a secure Stripe page. If the remainder still isn't paid within 1 hour of the shoot time, the booking is automatically cancelled and your deposit is forfeited to the creator — they reserved their time for you. We strongly recommend keeping your card up to date to avoid this.

If you enable deposit bookings on your profile, clients pay a deposit upfront when they confirm. 1 hour before the shoot, the client's remaining balance is charged and your deposit share is transferred to you — whether or not the remainder succeeds. If the client's remainder charge fails and isn't paid within 1 hour of the shoot, the booking auto-cancels and your deposit share is still transferred to you for your time.

Creators can upload photos (JPG, PNG, and more) and videos (MP4, MOV, and more) directly through the platform. Clients can preview everything in their booking and download it all as a single zip file.

Yes — if the creator has a cancellation policy set on their profile, you can cancel within that window (e.g. 3 days before the event) for a full refund. For deposit bookings, that includes a full refund of your deposit. The refund is processed automatically and typically appears within 3–5 business days depending on your bank. Outside the cancellation window, refunds are not available — for deposit bookings, your deposit is forfeited to the creator if you cancel late. We strongly encourage reaching out to the creator via messages first — most situations can be resolved with a quick conversation.

Clients can submit one reschedule request per booking, as long as it's within the creator's cancellation window. Before submitting, we highly recommend messaging the creator first to agree on a new date — this makes approval much faster and avoids unnecessary back-and-forth. Creators can also initiate a reschedule request at any time, which the client then approves or declines.

If a creator cancels a paid booking, you'll receive a full refund automatically — no action needed on your part. You'll be notified by email and in-app, and the refund typically arrives within 3–5 business days. We encourage creators to use the reschedule feature instead of cancelling whenever possible.

Most scheduling conflicts can be solved with a quick message. Cancelling a booking is irreversible and can leave both parties scrambling — a reschedule request is almost always the better option. OneGuild's built-in messaging is right there on every booking page, so there's no reason not to reach out first.

OneGuild is currently available across the US. Creators set their location on their profile, so you can search by city or state to find someone near you. We're growing — more markets coming soon.